Opis:
For our client IT company (ITO) we are looking for candidates for position :
Service Level Management Analyst
Main duties:
Liaison between Level 1, 2, 3 and customers
Assign ticket to Designated Solver Group
Management of Client "Critical Incident" Communications:
Management of SLAs for Open Tickets
Follow up on Open Assigned Tickets (TCO) and Trending
Creating/Updating SLM processes and documentation
Wymagania:
For consideration candidate must have the following:
2-3 years of prior Experience (SLM or Service Desk)
1 year experience with CA Unicenter Service Desk or related ticketing system
Basic knowledge of IT terminology
Basic ITIL Foundation Training
Previous experience with Incident, Problem and Change Management
Excellent customer service skills
Excellent command of English (Other Languages are a Plus)
Certification: ITIL Foundation V3/V2, HDI (Not required but a Plus), MCP (Not required but a Plus)
Oferujemy:
For successful candidates client offers:
Attractive compensation package
Interesting career path in a successful multinational organization
Skills development through diverse work assignments and trainings
Work in young motivated team
Dane kontaktowe i dodatkowe informacje znajdziesz na stronie ogłoszenia.
Reklama: Karident. NZOZ. Wojtarowicz K. – stomatolog Rożnów
Tagi: poznan